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Terms and Conditions

Terms and Conditions

Online purchases from Site Gallery Online Shop

1. PLACING YOUR ORDER

Purchases may be made at any time from the online shop, subject to any technical issues with the website or online payment system. Payment will be required at the time of ordering, and prices include costs for packaging and shipment.

You will receive an automated email confirmation of your purchase shortly after placing an order.

We will take all reasonable care to ensure that details, descriptions and prices of products appearing on the website are correct and that items are in stock unless otherwise stated.

We reserve the right to withdraw any products from this website at any given time and /or remove or edit any materials or content from this website. Note that availability, conditions, dates and prices may change from time to time.

If we are unable to fulfill your order due to lack of availability or due to any other difficulty you will be refunded the full cost of the unavailable item.

2. PAYMENT

All items are priced individually with postage costs specified. You will be charged for your items and for delivery on placing your order. If you make a multiple order your postage costs will be adjusted accordingly (note this does not apply to heavier items). Items will not dispatched until funds have cleared our account.

Payment can be made through your Paypal account or by most debit/credit cards. All transactions are processed securely by Paypal. All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. These checks are done electronically but in some circumstances it may be necessary for us to request further details from the cardholder via email.

We reserve the right to refuse to process a transaction for any reason or to refuse service to anyone at any time at our discretion.

Where VAT is to be charged it is included in the price quoted. A VAT receipt will be included in your delivery.

3. DELIVERY

All orders will be processed during Site Gallery opening times (normally Tuesday – Saturday 11am – 5.30pm).

We will make every reasonable effort to deliver the products ordered within the following timeframe. However, if we have insufficient stock to deliver the goods ordered, or there is a delay in processing the order, we will notify you as soon as possible explaining the situation.

We aim to dispatch orders to:

United Kingdom within 5 working days

Europe and the rest of the world in up to 10 working days

All items will be sent by Royal Mail or Parcel Force. If your item is damaged in transit please keep all packaging materials and contact us as below.

If you require immediate delivery please contact us as below.

3. RETURNS POLICY

If you are not completely satisfied with your goods provided they are returned in immaculate condition we will be happy to offer an exchange or refund. All returns must be made within 7 days of receipt of delivery.

Please note that the refund does not include the cost of carriage and that you are also liable for the return carriage costs. If you fail to return the goods you will not be refunded. You are under a duty to take care of the goods until they are returned.

Exceptions to the right to return includes CDs and DVDs if unsealed and magazines.

We will refund the purchase price within 30 days of receipt of returned goods.

Site Gallery (MAP) Limited, will not be obliged to offer any additional compensation for disappointment suffered.

Returned goods should be sent with your original receipt to the address below.

6. CONTACT US

For all queries or returns please contact us at

Email: shop@sitegallery.org
Telephone +44 (0) 114 2812077 (during opening hours)

For returns and correspondence:
Bookshop Manager, Site Gallery, 1 Brown Street, Sheffield, S1 2BS, UK

Site Gallery (MAP) Limited
Registered address: 1 Brown Street, Sheffield S1 2BS
Company Registration number: 1495927, VAT number: 471014777‚
Tel: +44 (0) 114 281 2077 Fax +44 (0) 114 281 2078

Opening hours: Tuesday – Saturday 11am – 5.30 pm (see website for Christmas holiday closures)

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